Refunds and cancellation

How to cancel

• Open the account page and press Manage or cancel. Stripe's billing page opens; choose to cancel the plan there.
• If you cannot sign in, write to team@sayshere.com from your billing address and say you want to cancel. SaysHere cancels the plan and confirms by email.

What happens when you cancel

Your plan stops renewing. It stays on until the end of the period you paid for, and then your account returns to the free plan. You are not charged again.

A Team plan renews each month or year for every seat it holds until it is cancelled. The Owner, or an Admin the Owner lets manage billing, can cancel it with Manage billing in the team's Plan and billing section. The plan stays on to the end of the period already paid and then stops. Members keep their personal workspaces and can still open the team's members, settings, usage and billing as their role allows.

Refunds

Charges are not refunded for part of a period. A Team seat that comes off the bill can earn a credit toward the team's future invoices, as described below. SaysHere refunds a charge in full when:

• you were charged after you cancelled, or charged twice for the same period, and you write within 30 days of the charge; or
• a yearly plan renewed, you write within 14 days of the renewal charge, and you have not listened with SaysHere since it; or
• you bought a plan with a billing address outside the United States: SaysHere is sold to United States billing addresses only, so it cancels the plan, refunds it in full to how you paid and charges nothing more; or
• you bought a block of bot hours, you write within 14 days of buying it, and you have sent no bot since.

A full refund of a charge ends the plan for the period that charge paid for. To ask for a refund, write to team@sayshere.com from your billing address.

A Team seat stays billed after its member leaves or is removed, until the team's pool next resets. A monthly seat gets no credit for that month. A yearly seat that comes off the bill is credited the unused part of its yearly price. A seat that comes off the bill only after the plan has renewed is credited the unused part of the new billing period. A credit lowers the team's future invoices and is never paid out as cash.

If a seat's payment goes through after its invitation was revoked, or after the person's account or the team was deleted, SaysHere takes the seat off the bill and refunds that payment in full.

Disputes

If you dispute a charge with your bank, the paid time on your plan is paused until the dispute is closed. You can also write to team@sayshere.com about any charge.

Reminders

SaysHere emails you 15 to 45 days before a yearly plan renews, once a year 15 to 45 days before the anniversary of a monthly plan's start, and at least 7 and at most 30 days before a price change takes effect, each time with how to cancel.

Who sells SaysHere

SaysHere is sold by Manic Agency LLC, 2831 St Rose Parkway, Suite 200, Henderson, NV 89052, United States. Stripe processes the payments. team@sayshere.com